[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”top” global_colors_info=”{}” height=”420px” custom_margin=”0px||||false|false”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” text_orientation=”center” header_scroll_down=”on” scroll_down_icon=”%%0%%” scroll_down_icon_size=”40px” _builder_version=”4.27.4″ _dynamic_attributes=”title” _module_preset=”default” title_font=”Poppins|700|||||||” title_font_size=”3.2vw” content_font=”|300|||||||” content_font_size=”24px” subhead_font=”|300|||||||” subhead_font_size=”1.3vw” width=”100%” custom_padding=”65px||||false|false” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|96|96|100|0|0|-1″ title_font_size_tablet=”60px” title_font_size_phone=”50px” title_font_size_last_edited=”on|desktop” subhead_font_size_tablet=”22px” subhead_font_size_phone=”19.3px” subhead_font_size_last_edited=”on|phone” title_text_shadow_style=”preset1″ title_text_shadow_vertical_length=”0.03em” global_colors_info=”{}” title_text_align=”center” title_text_color=”#FAF3EB” background_color=”rgba(26,86,175,0.59)” background_enable_image=”off” background_enable_video_mp4=”off” min_height=”260px”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” custom_margin=”-100px||||false|false”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
This after-sales service procedure applies only to customers who placed an order directly on the Sugar International website.<\/p>\n
If you purchased your item from a retailer or another service provider, regulations require that you first contact them for after-sales service: the product must follow the same route both when shipped to you and when returned.<\/p>\n
Sugar International may be contacted additionally if necessary, in coordination with your retailer.[\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
You can also refer to the document \u201cUseful Checks Before Returning a Product<\/a> \u201d (PDF version<\/a>)<\/p>\n If you have any questions, please feel free to contact us at 04 96 18 54 68 before returning any product.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n During menstruation or ovulation, hormone levels (estrogen) may be elevated, which can reduce the sensation caused by the electrical current.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n In general, and for traceability purposes, it is important to return probes or devices \u201cdeemed defective\u201d in their original bag<\/strong> or pouch.<\/span><\/p>\n IMPORTANT<\/span>: Products must have been purchased from SUGAR International less than 2 years ago.<\/strong><\/span><\/p>\n For each product returned, you must complete and return the following two forms to us:<\/span><\/p>\n 1. \u201cAfter-Sales Service Form for Probes and Devices<\/strong><\/a>\u201d<\/span><\/p>\n 2. \u201cAfter-Sales Service Form for Probes<\/a><\/strong> \u201c OR \u201dService Information Form for Devices<\/a><\/strong>” depending on the product in question<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Please include these two documents with your package and send it to the following address:<\/span><\/p>\n SUGAR INTERNATIONAL Note:<\/strong><\/span> You are responsible for shipping costs<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Upon receipt of your package, our quality control department will inspect your return.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”||||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#123273″ text_orientation=”justified” locked=”off” global_colors_info=”{}” sticky_enabled=”0″ hover_enabled=”0″]<\/p>\n If the instructions below are not followed, we will not be able to process returns:<\/strong><\/span><\/p>\n 1\/<\/strong> The probe must be cleaned beforehand<\/span><\/p>\n 2\/<\/strong> The probe must be returned in its original pouch<\/span><\/p>\n 3\/<\/strong> The patient\u2019s name must be written on the pouch <\/span><\/p>\n 4\/<\/strong> The devices must be returned in their original pouch with all accessories (2 cables + batteries + instruction manual)<\/span><\/p>\nImportant:<\/b><\/span><\/h2>\n
Procedure for Returning Products<\/b><\/h2>\n
Return Address<\/b><\/h2>\n
<\/span>Customer Service \u2013 Sophie Mamberti Dias
<\/span>P.O. Box 51448
<\/span>13785 AUBAGNE CEDEX<\/span><\/p>\nReceipt of Return<\/b><\/h2>\n
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Important<\/b><\/span><\/h2>\n