{"id":25993602,"date":"2025-03-05T09:30:52","date_gmt":"2025-03-05T08:30:52","guid":{"rendered":"https:\/\/sugar-international.com\/sav\/"},"modified":"2026-04-17T11:59:56","modified_gmt":"2026-04-17T09:59:56","slug":"sav","status":"publish","type":"page","link":"https:\/\/sugar-international.com\/en\/sav\/","title":{"rendered":"AFTER SALES SERVICE"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@&#8221; text_orientation=&#8221;center&#8221; header_scroll_down=&#8221;on&#8221; scroll_down_icon=&#8221;%%0%%&#8221; scroll_down_icon_size=&#8221;40px&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;title&#8221; _module_preset=&#8221;default&#8221; title_font=&#8221;Playfair Display||||||||&#8221; title_font_size=&#8221;3.2vw&#8221; content_font=&#8221;|300|||||||&#8221; content_font_size=&#8221;24px&#8221; subhead_font=&#8221;|300|||||||&#8221; subhead_font_size=&#8221;1.3vw&#8221; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; background_video_mp4=&#8221;https:\/\/sugar-international.com\/wp-content\/uploads\/2025\/03\/1372594_Flower_Plant_1920x1080.mp4&#8243; width=&#8221;100%&#8221; custom_padding=&#8221;160px||160px||false|false&#8221; scroll_vertical_motion_enable=&#8221;on&#8221; scroll_vertical_motion=&#8221;0|96|96|100|0|0|-1&#8243; title_font_size_tablet=&#8221;60px&#8221; title_font_size_phone=&#8221;50px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; subhead_font_size_tablet=&#8221;22px&#8221; subhead_font_size_phone=&#8221;19.3px&#8221; subhead_font_size_last_edited=&#8221;on|phone&#8221; title_text_shadow_style=&#8221;preset1&#8243; title_text_shadow_vertical_length=&#8221;0.03em&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Playfair Display|900|||||||&#8221; header_2_text_color=&#8221;#123273&#8243; header_3_font=&#8221;Playfair Display|800|||||||&#8221; header_3_text_color=&#8221;#D8A385&#8243; header_4_font=&#8221;Playfair Display||||||||&#8221; header_4_text_color=&#8221;#D8A385&#8243; text_orientation=&#8221;justified&#8221; animation_style=&#8221;fade&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Before entering an After Sales procedure, we recommend:\u00a0<\/h2>\n<ul>\n<li>To check if the cable is not defective<\/li>\n<li>To test the probe in the hand to check if the current passes\u00a0<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>IMPORTANT<\/strong><span>\u00a0<\/span>: in the case of rules or ovulation, it is possible that the hormone rate (oestrogen) is high and helps to decrease the sensation in the passage of the current.<\/p>\n<p>You can also check the form &#8220;<span><strong><a href=\"https:\/\/sugar-international.fr\/fr\/content\/8-verifications-utiles-avant-renvoi-dun-produit\">Useful checks before a product is returned<\/a><\/strong><\/span>&#8220;<\/p>\n<p>Feel free to read our article &#8220;<a href=\"https:\/\/sugar-international.fr\/en\/blog\/why-can-t-i-feel-anything-b45.html\" target=\"_blank\" rel=\"noreferrer noopener\"><span><strong>Why can&#8217;t I feel anything during electrostimulation with my pelvic probe?<\/strong><\/span><\/a>&#8220;<\/p>\n<p>In case of doubt, do not hesitate to contact us before any product returns to 04.96.18.54.68.<\/p>\n<p>&nbsp;<\/p>\n<h2>Procedure to be followed in case of product return<\/h2>\n<p>Generally speaking, and for a question of traceability, it is important to return the probes or apparatus &#8220;defective&#8221; to their original pouch or pouch.<\/p>\n<p><strong>IMPORTANT: Products must have been purchased at SUGAR International less than 1 year ago<\/strong><\/p>\n<p>You must complete and return the following 2 sheets for each returned product:<\/p>\n<p>1. &#8220;SAV probes and devices&#8221; (document to be inserted)<\/p>\n<p>2. &#8220;SAV probes&#8221; or &#8220;SAV devices&#8221; according to the product concerned (documents to be inserted)<\/p>\n<p>&nbsp;<\/p>\n<h2>These 2 documents are to contact your parcel at the following address:<\/h2>\n<p>SUGAR INTERNATIONAL<\/p>\n<p>Service SAV \u2013 Sophie Mamberti Dias<\/p>\n<p>BP 51448<\/p>\n<p>13785 AUBAGNE CEDEX<\/p>\n<p><strong>NB\/<\/strong><span>\u00a0<\/span>the shipping costs are at your expense<\/p>\n<p>&nbsp;<\/p>\n<h2>Upon receipt of your parcel, our quality service will check them:<\/h2>\n<p>If the VAS is validated by our service, an asset (value 1 year) will be issued<\/p>\n<p>If the warranty is not applicable, shipping and return fees will remain at your expense<\/p>\n<p>&nbsp;<\/p>\n<p><strong>WARNING \/ In the event of failure to comply with the instructions below, we will not be able to process returns:<\/strong><\/p>\n<p>1\/ the probe must be cleaned in advance<\/p>\n<p>2\/ the probe must be returned to its original pouch<\/p>\n<p>3\/ the patient&#8217;s name must be on the bag\u00a0<\/p>\n<p>4\/ the appliances must be returned to their original pouch with all the accessories (2 cables + batteries + notice)<\/p>\n<p>5\/ attach the purchase invoice<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before entering an After Sales procedure, we recommend:\u00a0 To check if the cable is not defective To test the probe in the hand to check if the current passes\u00a0 &nbsp; IMPORTANT\u00a0: in the case of rules or ovulation, it is possible that the hormone rate (oestrogen) is high and helps to decrease the sensation in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":25991767,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-25993602","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/pages\/25993602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/comments?post=25993602"}],"version-history":[{"count":7,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/pages\/25993602\/revisions"}],"predecessor-version":[{"id":25998574,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/pages\/25993602\/revisions\/25998574"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/media\/25991767"}],"wp:attachment":[{"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/media?parent=25993602"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/sugar-international.com\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=25993602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}