FAQ
Find the answers to your questionUnderstanding the perineum and its role
Yes, men are also affected, particularly after prostate surgery or in cases of urinary incontinence.
Common signs include: urinary incontinence, a feeling of heaviness in the pelvis, decreased sensation, or discomfort during physical exertion (coughing, exercise).
The perineum is a group of muscles located between the pubic bone and the tailbone. It supports the pelvic organs (bladder, uterus, rectum) and plays a vital role in continence and organ support.
In men, it is located between the testicles and the anus. In both cases, it supports the organs and helps control urination.
In women, it is located between the vagina and the anus.
A toned perineum helps prevent urinary incontinence and organ prolapse, and improves daily comfort and quality of life.
Pelvic floor rehabilitation: how it works and its effectiveness
Yes, it is possible to continue or supplement your rehabilitation at home using appropriate devices, often in conjunction with professional care.
On average, perineal rehabilitation involves between 10 and 20 sessions, but this depends on your individual situation and how regularly you do the exercises.
It is recommended that you do them several times a week, or even daily, depending on your healthcare provider’s recommendations.
Yes, when done properly and regularly, it helps strengthen the pelvic floor muscles and significantly reduce symptoms.
It generally begins 6 to 8 weeks after childbirth, following approval by a healthcare professional.
Perineal probes: use and selection
Yes, but it’s best to get advice beforehand to ensure proper and effective use.
No, using it should not be painful. You may feel an unusual sensation at first, but it goes away quickly.
If you experience pain, consult your healthcare provider.
The choice depends on your needs, your anatomy, and your goals. It is recommended that you consult a healthcare professional.
Electrostimulation: how does it work?
Yes, our devices are designed for home use and come with tailored programs.
It sends mild electrical impulses that cause the perineum to contract in order to strengthen it.
Yes, it is particularly useful when it is difficult to contract muscles voluntarily.
Yes, if used according to the recommendations. There are some contraindications, so it is advisable to seek medical advice.
Biofeedback helps you become aware of muscle contractions, while electrical stimulation directly causes muscle contractions.
Reimbursement and coverage (in France)
Reimbursement (in France) is based on a rate set by Social Security, which may vary depending on the type of device.
Yes, certain probes are reimbursed* by the national health insurance program upon a doctor’s prescription, according to a set rate.
*in France
Yes, a doctor’s prescription is required to receive reimbursement in France. Feel free to send your prescription to our customer service team to verify your eligibility: contact@sugar-international.com.
To receive a reimbursement (in France), it is essential to request a treatment form when placing your order.
If you send your prescription to our customer service department in advance, the treatment form can be pre-filled. Otherwise, you will need to fill it out yourself before sending it to your health insurance provider.
To complete your application, you must include the following:
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your prescription
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your completed and signed treatment form
Regarding the out-of-pocket cost, all you need to do is submit your invoice and prescription to your health insurance provider.
The reimbursement (in France) is based on a rate set by Social Security, which may vary depending on the type of device.
Order, pay, and get my invoice
Yes, the invoice provided should be used for your reimbursement process.
Unfortunately, we are unable to offer this payment option.
Yes, an invoice is automatically generated after your order is shipped. It will be available 24 hours after your package is handed over to the carrier. You can find it in your customer account and in the email address you used when placing your order.
Yes, all transactions are secured using encryption protocols.
We accept credit card payments and bank transfers (available only in Eurozone countries).
Shipping, returns, and customer service
Yes, you can return a product within the applicable legal withdrawal period (15 days).
After this period has expired, any return will be treated as an after-sales service request: in this case, please contact our customer service team so we can determine the appropriate solution.
Yes, all of our products come with a warranty ranging from 1 to 2 years.
You can contact customer service via the contact form or by email at: contact@sugar-international.com.
Delivery times vary depending on the carrier and the destination. Generally, allow between 2 and 5 business days.
Please contact our customer service department with all the information you have: contact@sugar-international.com.
Health, safety, and precautions
Yes, all of our probes are made from materials suitable for medical use. They also comply with current CE standards.
Yes, certain situations require medical advice (pregnancy, infections, etc.).
No, for hygiene reasons, a probe is strictly for personal use.
It depends on your healthcare provider’s recommendations, but it is generally not recommended.
It must be rinsed before first use, and then after each use it must be rinsed with lukewarm water (you may add pH-neutral, sulfur-free soap if desired). Let it dry before putting it back in its original pouch.
WARNING: DO NOT SUBMERGE THE PROBE IN WATER.
Special situations and specific cases
Yes, but certain high-impact sports need to be temporarily modified.
Yes, physical therapy is effective at any age.
Yes, regular exercises help strengthen the pelvic floor, but using specific devices can make them more effective.
Depending on the specific issues, exercises alone may sometimes not be enough.
It involves targeted exercises and, in some cases, the use of specialized equipment.
Feel free to ask a healthcare professional for advice.
The first results usually appear after a few weeks of regular practice.
