NOVATYS®

In France, if your doctor has prescribed a probe or an electrical stimulator for your pelvic floor rehabilitation, you may be eligible for an annual reimbursement from the national health insurance program.

The amount you are responsible for will depend on your supplemental health insurance plan.

Please note: balloon/pressure probes such as RECTOMAX or AEROLYS ANA are not covered by this reimbursement; please contact us directly if you have any questions about these products.

You have a 15-day legal right of withdrawal to change your mind and return your product to us (at your own expense), provided the packaging has not been opened. Since these are intimate medical devices, we unfortunately cannot accept returns once the packaging has been opened—this is a matter of hygiene, not a whim on our part!

However, if it arrives damaged or defective, we’ll of course take care of it. Before returning a product to us, be sure to check our useful pre-return checklist—it might save you an unnecessary round trip.

For any other questions, please visit our Customer Service page.

You can place an order without providing a prescription in advance.

However, to be eligible for reimbursement from Social Security in France, you must have a doctor’s prescription.

If you’d still like to email it to us before placing your order, you can, but it’s not required.

To receive reimbursement, simply check the corresponding box when placing your order to receive the reimbursement form.

Before using it for the first time, and then after each use, wash your probe with lukewarm water and mild soap (fragrance- and alcohol-free), rinse thoroughly, and dry it with a clean cloth. Avoid very hot water and high-temperature sterilization, which can damage the silicone over time.

For a detailed step-by-step guide, see our full article on caring for a perineal rehabilitation probe. (Note: pressure probes and pessaries require slightly different care)

Once you’ve placed your order, we’ll process it within 2 business days of receiving your payment, and then ship it to you.

Please allow 1 to 7 days for delivery in mainland France. You’ll receive an email as soon as the package is shipped, with a link to track its status.

Once delivered, we’ll upload the corresponding invoice to your customer account, and you’ll also receive it by email.

Yes, that’s exactly the kind of situation it was designed for. If a patient has previously had trouble keeping a conventional catheter in place, the NOVATYS is a good alternative to suggest.

NOVATYS was designed to address a specific issue: when the vagina is more relaxed (hypotonic) or slightly open, a conventional probe tends to slip or fall out during exercise. Its two-part shape (wider at the back, narrower at the front) is specifically designed to stay securely in place in such cases.